Hassle-Free Returns & Fast Refunds
Refund & Cancellation Policy
At Zelton, we strive to ensure 100% customer satisfaction. Please read our return, replacement, and cancellation guidelines below.
Effective Date: September 2026
7-Day Return & Replacement Guarantee
100% Secure Refund Disbursement in INR (₹)
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Overview & Commitment
This Refund and Cancellation Policy applies to all purchases made on the Zelton website (https://zelton.co.in). We are dedicated to providing clear, transparent, and fair policies for our buyers across India.
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Order Cancellation Policy
•Cancellation Before Dispatch: You can cancel your order free of charge any time before it has been dispatched from our warehouse. You can cancel directly from the My Orders section or by contacting customer support.
•Instant Prepaid Refund: For prepaid orders cancelled before dispatch, 100% of the transaction amount is refunded immediately to your original payment method (Credit/Debit Card, Net Banking, or UPI in INR).
•Cancellation After Dispatch: Once an order is handed over to our courier partners (Delhivery/etc.), it cannot be cancelled in transit. However, you can reject delivery upon arrival or initiate a return within 7 days of delivery.
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7-Day Return & Replacement Policy
Eligible Return Reasons
- • Received a damaged, defective, or broken product.
- • Item received differs significantly from description/images.
- • Wrong size, color, or variant delivered.
- • Missing parts, accessories, or components.
Conditions for Return
- • Item must be unused, unwashed, and in its original condition.
- • Original brand packaging, tags, invoices, and barcodes must remain intact.
- • Return must be initiated within 7 days of delivery date.
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Refund Processing & Timelines (INR)
Once your returned product is picked up and received at our fulfillment center, it undergoes quality inspection within 24 to 48 hours. Upon verification, the refund is initiated immediately.
UPI / Wallets1 – 2 Business DaysDirectly to source UPI ID
Credit / Debit Cards3 – 5 Business DaysSubject to bank clearing cycle
Cash on Delivery (COD)2 – 4 Business DaysVia direct Bank Transfer (NEFT/IMPS) or UPI
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How to Request a Return or Replacement
You can initiate a return or replacement via any of the following methods:
- Online Portal: Go to My Orders, select the item, and click on Request Return / Replace.
- WhatsApp Support: Message us at +91 9996646857 with your Order ID and photo/video proof of the issue.
- Email Support: Send an email to zelton456@gmail.com with your Order ID and description.
Need Help with a Refund or Return?
Our support team is available Monday to Saturday (9:00 AM – 6:00 PM IST) to assist with any billing or refund questions: